Training Operations · Customer Success · AI Product Management

Delivering global training programmes with precision.

I'm Ritika — 8+ years at Salesforce across two stints (2017–2026) owning end-to-end programme delivery, LMS administration, and customer success for 100+ enterprise and university partners across APAC, EMEA, and AMER. I partner with customers directly on learning-credit consumption calls, guiding them to maximise value from their investment — and I'm currently completing the AI-Powered Product Management programme at IIM Rohtak.

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Years experience: 13+
Global accounts owned: 100+
Cancellations reduced: 80%
CSAT sustained: 95%

Training Operations

End-to-end class/event scheduling, ILT & vILT delivery, and on-site exam proctoring for global enterprise partners.

LMS Administration

Skilljar, LearnDot, Edubrite, Webassessor — course set-up, content deployment, UAT testing, and platform rollouts.

Customer Success

Joined customer calls to guide enterprise accounts on learning-credit consumption, driving adoption, utilisation, and renewal-ready outcomes.

AI Product Management

Completing AI-Powered Product Management & Growth Marketing at IIM Rohtak. Salesforce AI Associate & Agentforce certified — bringing AI fluency into operations and CS workflows.

Stakeholder & Vendor Liaison

Trusted coordination across trainers, vendors, Account Executives, and CSMs spanning APAC, EMEA, and AMER.

Featured work

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Process Improvement · Salesforce

80% Reduction in Last-Minute Workshop Cancellations

Developed SOPs, workflow guides, and quality-control governance artifacts that reduced last-minute workshop cancellations by 80% — identifying process risks and implementing controls across a global learning credit product serving 100+ enterprise accounts.