Experience
13+ years across training operations, programme coordination, and learning & development — including 8+ years at Salesforce across two stints (2017–2019 and 2020–2026) — spanning Salesforce, Genpact, and UEI Global.
Salesforce
Single point of coordination for 100+ global customer and partner accounts, owning end-to-end operational delivery of a learning credit product across APAC, EMEA, and AMER. Left Salesforce in June 2026.
- Owned course set-up, project plans, timelines, and cross-functional coordination for private workshop delivery globally
- Administered Skilljar, LearnDot, Edubrite, and Webassessor — course set-up, content deployment, UAT, and platform rollouts
- Handled 287+ operational cases per quarter and 200+ Zendesk tickets daily at 95% CSAT and 9.99% response time vs 15% SLA
- Developed SOPs and governance artifacts that reduced last-minute workshop cancellations by 80%
- Served as Certified Proctor via Webassessor and Pearson VUE for Accenture, Capgemini, HCL, and Deloitte
- Built Tableau dashboards for learner participation, completion, satisfaction, and credit utilisation
- Built Slack bot workflow automations to reduce manual handling of routine partner and learner queries
- Certified Salesforce Interviewer — contributed to hiring for operations and training teams
Salesforce
Supported the partner ecosystem across APAC and Japan, coordinating certification and training programme delivery for enterprise and university partners in 10+ countries.
- Coordinated learner registrations, exam scheduling, instructor logistics, and stakeholder comms across 10+ countries
- Ran certification delivery for Accenture, Cognizant, Deloitte, Airtel, and Rio Tinto
- Conducted on-site proctoring for university partner certification programmes
- Recognised as APAC Trailhead Winner and achieved Trailhead Ranger status (150+ badges)
Genpact
Designed and managed the 90-day new hire onboarding programme.
- Coordinated scheduling, LMS administration, learner tracking, and milestone reporting
- Facilitated online virtual training sessions for leaders
- Conducted post-onboarding check-ins to support new hire transition into role
UEI Global
Managed end-to-end delivery of academic and professional development training programmes.
- Delivered programmes across classroom and virtual formats
- Maintained learner records, compliance documentation, and training standards
- Designed content for business communication, management, HR, and soft skills programmes
Education & certifications
IIM Rohtak · Expected 2026
Salesforce · 2024
Amity University
Faizabad University
Webassessor / Pearson VUE
Salesforce
Professional Development
What colleagues say
Selected recommendations from managers and cross-functional partners on LinkedIn.
"From day one, Ritika demonstrated an exceptional customer-first mindset and quickly became a trusted member of the team. She built strong relationships across the business, consistently identified customer pain points, and proactively drove process improvements through innovative, practical solutions."
Gemma Bones
Data Democratisation at Virgin Media O2
Managed Ritika directly · Salesforce, 2020–2023
"She came across as a force to be reckoned with — detailed in her knowledge of the learning management system, always ready to help and quick in her deliverables. She takes ownership of her work, approaches challenges with a positive attitude, and is always willing to support her colleagues."
Kavita Dsilva
Program & Training Operations Manager
Managed Ritika directly · 2022–2024
"Ritika was an outstanding Learning & Development Lead and a trusted partner across strategic enablement initiatives. She balanced strategic thinking with a practical mindset, making her someone you could rely on to turn ideas into well-executed programs."
Con Mitropoulos
Sales, Enablement & GTM Development Leader, APAC
Cross-functional partner · Salesforce