About me
Training operations professional based in Gurugram, India — 13+ years turning complex, global programme delivery into reliable, repeatable systems, including 8+ years at Salesforce.
My career has been built around one question: how do you make complex, multi-stakeholder programmes actually run on time? I started in training delivery at UEI Global and Genpact, designing onboarding programmes and facilitating classroom and virtual sessions, and grew into global programme coordination roles at Salesforce.
At Salesforce I've spent 8+ years across two stints (2017–2019 and 2020–2026) as the single point of coordination for 100+ enterprise and university partner accounts — including Accenture, Cognizant, Deloitte, Airtel, and Rio Tinto — owning course set-up, LMS administration, learner escalations, and leadership-ready reporting across APAC, EMEA, and AMER.
I'm currently completing the AI-Powered Product Management & Growth Marketing programme at IIM Rohtak, and I hold Salesforce AI Associate and Agentforce certifications. I'm excited about roles where I can combine operational rigour with product thinking and AI fluency.
Core strengths
End-to-end scheduling, registrations, cancellations, and attendance for ILT and vILT delivery at global scale.
Trainers, venues, Account Executives, and Customer Success Managers across APAC, EMEA, and AMER.
SOPs, governance artifacts, and quality controls — cut last-minute workshop cancellations by 80%.
Tableau dashboards, learner evaluation reporting, and leadership-ready KPI storyboards.